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ABN AMRO

Providing your ID

Simply and safely with a smartphone or tablet

Want to provide your ID through Internet Banking or the ABN AMRO app? Read on to find out how this works. We’ll also explain why it is important to provide your ID. At the bottom of this page, we’ve answered a number of frequently asked questions.

How to provide your ID

Scan your ID, take a selfie, done!

Watch the video to see how you can provide your ID. Or follow the 5 steps below.

A few tips before you start:

  • Make sure your ID is valid.
  • Make sure you have enough light.
  • Make sure  you have a plain background.
  • Are you wearing glasses? Then take these off.  

How to provide your ID:

Step 1: Log in
Log in

Via Internet Banking:

  • Log in.
  • Click on the drop-down menu in the top right-hand corner, next to your profile (name and photo).
  • Click on 'Personal data' and then on the link 'Provide ID'.

Via the ABN AMRO app:

  • Log in.
  • Tap 'Profile' at the bottom right-hand corner.
  • Tap 'Personal details' and then the link 'Provide ID'.

Don’t have access to Internet Banking or the ABN AMRO app?
Step 2: Grab your ID

Grab your ID

You can use the following ID documents:

  • Passport (Dutch or international)
  • Driving license (Dutch)
  • ID card (Dutch or European)
  • Residence permit
Step 3: Scan your ID

Take a picture of your ID

Follow the instructions on the screen to make a usable scan of your ID. Some tips:

  • Want to use your driving license, ID card or residence permit? Scan the front and back.
  • Make sure that all of the data on the ID are clearly visible.
  • Make sure the scan is clear and not over-exposed. 
  • Make sure that your ID is still valid.
Step 4: Take a selfie

Take a picture

We only need this to check if the person on the ID is really you. We won’t use your selfie for any other purposes. Some tips:

  • If you wear glasses, take them off for the picture.
  • Make sure there is a plain background and enough light.
Step 5: Done!

Success

Your data have been sent. You’ll see a confirmation that the process has been completed successfully.

How to provide your ID:

Step 1: Log in
Step 2: Grab your ID
Step 3: Scan your ID
Step 4: Take a selfie
Step 5: Done!

Step 1: Log in

Log in

Via Internet Banking:

  • Log in.
  • Click on the drop-down menu in the top right-hand corner, next to your profile (name and photo).
  • Click on 'Personal data' and then on the link 'Provide ID'.

Via the ABN AMRO app:

  • Log in.
  • Tap 'Profile' at the bottom right-hand corner.
  • Tap 'Personal details' and then the link 'Provide ID'.

Don’t have access to Internet Banking or the ABN AMRO app?

Step 2: Grab your ID

Grab your ID

You can use the following ID documents:

  • Passport (Dutch or international)
  • Driving license (Dutch)
  • ID card (Dutch or European)
  • Residence permit

Step 3: Scan your ID

Take a picture of your ID

Follow the instructions on the screen to make a usable scan of your ID. Some tips:

  • Want to use your driving license, ID card or residence permit? Scan the front and back.
  • Make sure that all of the data on the ID are clearly visible.
  • Make sure the scan is clear and not over-exposed. 
  • Make sure that your ID is still valid.

Step 4: Take a selfie

Take a picture

We only need this to check if the person on the ID is really you. We won’t use your selfie for any other purposes. Some tips:

  • If you wear glasses, take them off for the picture.
  • Make sure there is a plain background and enough light.

Step 5: Done!

Success

Your data have been sent. You’ll see a confirmation that the process has been completed successfully.

ABN AMRO

Why is it important to provide your ID?

One of the reasons we’re asking for your ID, is so we can prevent your account from being misused. We need the correct ID and other personal data of our customers to know who is using our services and products. This way we can all work together to fight financial crime. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to verify the identity of our clients.
 
Questions or difficulties?
First of all, read through the Frequently Asked Questions below. Still got questions? You’re welcome to call our Personal Data Service Desk . We’re happy to help.

Frequently asked questions

Is it safe to provide my ID via Internet Banking or the ABN AMRO app?
We do everything we can to keep your personal data safe. In Internet Banking and the ABN AMRO app, all data are encrypted and sent via a secure connection. Our website is secured (you can recognize this by the 'https' at the beginning of the url). Our app also meets the latest cybersecurity standards. 
 
For more information and tips for secure banking, go to:
I can’t scan the QR code. What do I do?
If you have trouble scanning the QR code with your camera, please download a QR scanner. You can find one in the Apple App Store or in the Google Play Store.
I don’t have a smartphone or tablet. What do I do?
Not to worry. You can use someone else’s smartphone or tablet. If you don’t have access to a smartphone or tablet, you’re welcome to call our Personal Data Service Desk . We’re happy to help.
I can’t scan my ID or take a picture. What do I do?
Please carefully follow our instructions for scanning your passport, driving licence or other form of ID and taking a picture. A few more tips: 
 
  • If your ID is not working, try again with a different ID. 
  • Try to provide your ID with a different device.  
  • Use a different browser or close all screens and try again. 
  • Not working over wifi? Try again using 4G. 
  • Also check the tips in steps 3 and 4 at the top of this page, under the heading 'How to provide your ID'. 
Still not working? You’re welcome to call our Personal Data Service Desk .
Can ABN AMRO ask me to show all the data on my ID?
Yes. When you provide us with your ID, it is important that all the data are visible. This includes your Citizen Service Number (BSN) and your passport photo.

  • We can ask for your BSN, because we need it to share legally required information with the Dutch Tax and Customs Administration (see ‘Can ABN AMRO ask me for my Citizen Service Number (BSN)?’).
  • We need a passport photo to ensure that we can properly identify and verify our customers (see ‘What will ABN AMRO do with my selfie?’ for more information about this verification).
How does ABN AMRO save the scan of my ID?
We keep the scan of your ID in our records. A watermark will be placed over the ID. ABN AMRO keeps this scan for up to seven years after a customer has left the bank.
What will ABN AMRO do with my selfie?
When you provide your ID using your smartphone or tablet, we’ll also ask you to take a selfie. We’ll keep your selfie on file for as long as we keep a record of your ID. We must be able to show by law that we have properly identified and verified our customers. We won’t use your selfie for any other purposes.
Can ABN AMRO ask me for my Citizen Service Number (BSN)?
Yes. Passing on financial information to the Dutch Tax and Customs Administration is a legal requirement. We can only do this if we have your BSN, TIN and/or SSN. If the Dutch Tax and Customs Administration has all your data, you can use the helpful pre-completed tax return.
 
We also need our clients’ BSN for the deposit guarantee scheme of the De Nederlandsche Bank (Dutch Central Bank).
 
For more information about your BSN, please visit the website of the Dutch Data Protection Authority. 
Do I receive a confirmation after providing my ID?
If we ask you to provide your ID and you have done it, we will send you a confirmation that your data has been processed. This may take a few days. 
 
If your attempt to provide your passport, driving licence or other form of ID was unsuccessful, you will automatically receive a new message from us asking you to provide your ID again.
What does ABN AMRO do with my personal data?
If you bank with us, we use your personal data. There are rules for handling personal data and we follow them. 
 
It goes without saying that we can’t just ask for or use your personal data. We can only do so for good reason. To guarantee your security while you bank, we need your details to be complete and up to date.
 
Read our Privacy Statement to find out more about how we handle personal data.
I need help. Who do I contact?
If you need help, you’re welcome to call our Personal Data Service Desk . We’re happy to help.