Log in with QR code

No, you can continue banking from your PC or laptop. The only difference is that instead of using the e.dentifier, you use the ABN AMRO app to log into Internet Banking. You can obviously keep using the app for banking, but you don't have to.

We will eventually be parting with the e.dentifier. While that device will just keep getting older, we can constantly breathe new life into our ABN AMRO app. We work on security and improvements every day. As a result, we can regularly offer you a new version of the app to ensure that you can keep logging in securely, also in the future. 

We will not be retiring the e.dentifier right away. What we do want to ask you, however, is to try logging in with the QR code now. This way you can become more familiar with this method and feel fully at ease later when you log in using the ABN AMRO app.  

The QR code is displayed on the Internet Banking login screen. If the QR code expires, click the arrow that pops up to generate a new code. Every time you scan a new code, a message will display confirming that you’re about to log into Internet Banking. So you know exactly what is happening.

No, they can’t. The ABN AMRO app is well secured with your identification code, fingerprint (Android), Touch ID (iOS) or Face ID (iOS). But we would definitely advise you to block the app, which you can do yourself on Internet Banking. You can log in with:

• a phone borrowed from someone close to you, such as a family member or your partner;
• an old phone;
• a tablet or iPad, if you have one.

You need to activate the ABN AMRO app again on this alternative device, and you’ll need your ID to do that. After activating the app, you can log in to Internet Banking using the QR code. Once you have access, you can remove the registration for the device you have lost. If this is not possible for you, or something keeps going wrong, you can also get in touch with us by telephone .