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Stand-By Service

24/7 emergency assistance, anywhere in the world

Stand-By Service

Request Stand-By Service (in Dutch)
Request Stand-By Service (in Dutch)
Per month:
€ 1,50
  • 24/7 emergency assistance
  • Always access to your important data
  • Block your lost cards, credit cards and SIM with 1 phone call

Access to your data at all times

The Stand-By Service ensures you have access to your data (such as your medical details or important documents) no matter where you are in the world. You can block all your lost cards, credit cards and your and SIM card by making just 1 call, which means there is one less thing for you to worry about.

As of 1 January 2024 we change the fees and conditions of our payment products. Read more about these changes.

Additional services

  • Luggage tracking service
  • Key return service
  • Reminder when your documents are about to expire
  • Practical assistance in the event of an emergency abroad
  • Up to €1,000 in advance in the event of an emergency abroad
Paper and pen

Request

Request the Stand-By Service online. You will receive the welcome package within 4 working days.
ABN AMRO

Login

Log in to Internet Banking to see an overview of your Stand-By Service.
ABN AMRO

What is the Stand-By Service?

The Stand-By Service is available to all retail clients of ABN AMRO who have a current account. The Stand-By Service costs €1.50 per month. Clients with a Student Package pay €1 per month.

Your Stand-By Service in 3 steps

ABN AMRO
Paper and pen
ABN AMRO

Step 1

Log into Internet Banking

Step 2

Enter your details and sign the form

Step 3

You will receive your Stand-By Service pack within five working days

Apply for Stand-By Service
ABN AMRO

Step 1

Log into Internet Banking

Paper and pen

Step 2

Enter your details and sign the form

ABN AMRO

Step 3

You will receive your Stand-By Service pack within five working days

Apply for Stand-By Service

Extra services included with the Stand-By Service

Luggage tracking service

When you apply for the Stand-By Service, you will receive one ABN AMRO luggage tag. If you lose your luggage or somebody finds it, they can report this to us using the information on the luggage tag. We will then send your luggage to the address you have provided.

Key return service

When you apply for the Stand-By Service, you will receive one ABN AMRO keyring displaying a business reply number for ABN AMRO and a unique number.

If somebody finds your keys, they can send them to us free of charge. The unique number tells us that the keys are yours, which means we can send them to you.

Reminder service

The Reminder Service ensures you never forget to renew an important document. We will send you a reminder in good time before your identity document or driving licence expires. All you have to do is to register your documents.

Cash advance of up to €1,000 in the event of an emergency abroad

If you are unable to withdraw cash while travelling because your debit card or credit card is lost, we can make emergency cash (up to €1,000) available to help you get back on your feet straight away. This amount will be debited from your current account immediately, and we will tell you by telephone where you can collect the money.

Practical assistance in the event of an emergency abroad

We will help you straight away if you encounter unexpected problems abroad, for example if lose your passport or visa. We will help you contact embassies, consulates and other authorities.

We will also help you arrange a replacement travel document and will reimburse the administrative fees. If necessary, we can also arrange an interpreter for you at no extra cost. This is useful if you are about to make a statement to the police, for instance.

Extra services included with the Stand-By Service

Luggage tracking service
Key return service
Reminder service
Cash advance of up to €1,000 in the event of an emergency abroad
Practical assistance in the event of an emergency abroad

Luggage tracking service

When you apply for the Stand-By Service, you will receive one ABN AMRO luggage tag. If you lose your luggage or somebody finds it, they can report this to us using the information on the luggage tag. We will then send your luggage to the address you have provided.

Key return service

When you apply for the Stand-By Service, you will receive one ABN AMRO keyring displaying a business reply number for ABN AMRO and a unique number.

If somebody finds your keys, they can send them to us free of charge. The unique number tells us that the keys are yours, which means we can send them to you.

Reminder service

The Reminder Service ensures you never forget to renew an important document. We will send you a reminder in good time before your identity document or driving licence expires. All you have to do is to register your documents.

Cash advance of up to €1,000 in the event of an emergency abroad

If you are unable to withdraw cash while travelling because your debit card or credit card is lost, we can make emergency cash (up to €1,000) available to help you get back on your feet straight away. This amount will be debited from your current account immediately, and we will tell you by telephone where you can collect the money.

Practical assistance in the event of an emergency abroad

We will help you straight away if you encounter unexpected problems abroad, for example if lose your passport or visa. We will help you contact embassies, consulates and other authorities.

We will also help you arrange a replacement travel document and will reimburse the administrative fees. If necessary, we can also arrange an interpreter for you at no extra cost. This is useful if you are about to make a statement to the police, for instance.

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Frequently Asked Questions

What do I need to do if I have lost my bag or wallet?

If your bag or wallet is lost or stolen, you can immediately call our emergency number, free of charge.

  • If you are in the Netherlands, call 0800 - 0701
  • If you are outside the Netherlands, call +31 20 651 59 27 (collect call option available)
We will block your cards (including credit cards) and mobile phone straight away. Once you make the call, you are no longer liable for any financial risks. The Stand-By Service even covers the policy excess on your bank cards and credit cards. This does not extend to cards with a loaded balance, such as an OV-Chipkaart travel card. And always remember to report the loss or theft of your cards to the police.
What do I need to do if I have lost my phone?

If your phone is lost or stolen, you can immediately call our emergency number, free of charge.

  • If you are in the Netherlands, call 0800 - 0701
  • If you are outside the Netherlands, call +31 20 651 59 27 (collect call option available)
If your phone is registered in the Stand-By Service and you have a carrier, we will contact your carrier directly to block your SIM card. This way, another person cannot just access your important data.
How do I apply for new cards?

You do not need to apply for new cards as we will take care of that for you. We will replace ABN AMRO bank cards and credit cards free of charge. If you lose any other cards, we will notify the organisations that issued the cards. The costs of replacing those cards are payable by you.

Always report the loss or theft of your cards to the police. You may need to present written confirmation of the loss of the cards.

What do I need to do if I need help and I am not in the Netherlands?

If you are abroad and find yourself dealing with an emergency situation, you can call + 31 20 651 59 27 for the following:

  • Forwarding an urgent message to family or friends.
  • Applying for a cash advance of up to €1,000. This may be necessary if you run out of money after your bank cards have been lost or stolen, or if you have to go to hospital urgently, for instance.
  • Help and advice when dealing with official authorities, such as embassies.
If you incur necessary costs during an emergency abroad, for example because you call the Netherlands or replace your travel document, those costs can be reimbursed.

Other useful info