Lost your phone? It happens
So take precautions now
Losing your phone: it can happen to anybody, so make sure that you’re well prepared and know what to do if this happens to you. Follow these tips and save yourself a lot of stress.
Two things you can be doing already
Back up your phone at regular intervals
Regularly back up your photos, documents and any other important items you have on your phone.Enable screen locking and anti-theft protection
- Make your phone thief-proof by enabling your anti-theft protection. Find out more at maakhetzeniettemakkelijk.nl
- Read about screen locking and more tips on the safe use of Mobile Banking
Two tips for if you have lost your phone
Follow the steps at maakhetzeniettemakkelijk.nl
Go to maakhetzeniettemakkelijk.nl and follow the steps outlined there. They will explain how to trace your phone or make it useless to a thief by using anti-theft protection, as well as how to block your number.Remove your device registration for the app
- Remove your lost phone's device registration. You can then be sure that you have done everything you can to protect your personal data.
- If you share the phone or tablet with someone else, you should both delete the device registration.
Frequently Asked Questions
What should I do if I change phones?
- Delete the app from your old phone or tablet (using the device's settings)
- Remove your old phone's device registration
How can I keep my device and information secure?
We do our utmost to ensure our customers can do their banking securely, but it is equally important for you yourself to be aware of how to use your device and your details securely. We would be happy to help you do this, which is why we have provided you with a list of tips for secure Mobile Banking.