If an amount has been debited from your account without your mandate or has been debited twice, you can easily initiate a refund yourself on Internet Banking or in the ABN AMRO app. A 'refund' is also referred to as a ‘reversal’. Instructions on how to initiate a refund are given below.
Refunds using Internet Banking
Log in to Internet Banking
Select the account from which the amount has been debited
Click the debit transaction for which you wish to initiate a refund
If the transaction is incorrect, click 'Refund'
Send the order
After your confirmation, the amount will be credited to your account within 5 days
Refunds using the ABN AMRO app
Log in to your ABN AMRO app
Tap the account from which the amount has been debited
Tap the debit transaction for which you wish to initiate a refund
If the transaction is incorrect, tap 'Refund'
Confirm with your identification code
After your confirmation, the amount will be credited to your account within 5 days
Please note: if the amount was debited from your account over 56 days but under 13 months ago, you can report an incorrect debit using Internet Banking or by contacting us.
