Payment instructions within the EEA (EU countries + Norway, Iceland and Lichtenstein) including BEN or OUR as cost option will be processed different depending on the channel used. Below an overview per channel how ABN AMRO will processes these payment instructions. Payment instructions of which either the sender or the beneficiary is outside the EEA countries will still be processed in case BEN or OUR is used.
Payment orders through Internet Bankieren Zakelijk or Access Online
Do you use Internet Bankieren Zakelijk or Access Online and are you using a cost code that is not correct? If you are, you will see an error message when entering a payment or uploading a batch. You will need to adjust the cost code to get your payment processed. While uploading an batch file you will get an error message. Adjustment or removal of the specific transaction is required to get the file processed.
Payment orders through Access Direct If you use Access Direct (both Open Link and Client)
Orders with incorrect cost codes will be rejected. You will then have to resubmit these orders with the correct cost code.
Payment orders through SWIFT channels
We adapt the cost code to SHA for orders that we receive through the SWIFT channels (e.g. (MA-CUG or Fileact)(MT101) for processing at ABN AMRO. Payment instructions received in other formats like e.g. MT103 or NON-SEPA XML etc, will get rejected in case the wrong cost code is used. If we receive an order from another bank (multibank through MT101) with an incorrect cost code, we will forward it unchanged to the relevant debit bank.